Engagement Manager / Business Analyst - Remote

Overview

Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of +$1.5B, the company's technology protects 900 million people in 190 countries.

In Short

• Act as the primary point of contact for Feedzai’s customers and foster positive relationships with them.
• Identify each client’s expectations and requirements and effectively communicate them across functional teams.
• Become a subject matter expert of Feedzai’s products and advise clients about best practices.
• Collaborate with the client to map the client’s fields to Feedzai’s standard API data dictionary.
• Design process flows with an understanding of the customer’s event flow and current state.
• Address customer issues with speed and efficiency.
• Perform project management tasks such as communicating project status and facilitating meetings.
• Define and assess project risks and effectively devise mitigation plans.
• Provide updates to internal partners on customer perspectives and expansion opportunities.
• Translate technical client requirements into user stories for the Engineering team.

Requirements

• Bachelor’s Degree in Business, Management, Engineering or similar field.
• At least 2 years experience in a Business Analyst role.
• Familiarity with API mapping and design.
• Demonstrated skills in managing customer relationships.
• Project management experience with the ability to prioritize deliverables.
• Experience leading Customer Onboarding and Implementations.
• Experience with the full Standard Development Lifecycle (SDLC).
• Strong analytical and organizational skills.
• Excellent verbal and written English communication skills.
• Experience with Visio or similar flowcharting software.

Benefits

• Immersive training and connections with your manager.
• Access to a wealth of information about Feedzai and the team.
• Opportunity to shadow colleagues virtually or onsite.
• Support throughout your Feedzai journey.