Hospital Customer Service Representative - Remote

Overview

The Hospital Customer Service Representative serves as the first point of contact for patients, managing inquiries and ensuring effective communication while adhering to patient privacy standards.

In Short

• Full-time position focused on customer service in a hospital setting.
• Responsible for managing electronic communications from patients.
• Assists patients with inquiries related to hospital services.
• Maintains records of all electronic interactions in the CRM system.
• Requires strong communication skills and technical proficiency.
• Adheres to HIPAA regulations regarding patient confidentiality.
• Offers benefits including medical, dental, and a 401(k) plan.
• Working hours are from 8:00am to 5:00pm EST.
• Experience in hospital customer service is preferred.
• High school diploma required; further education is a plus.

Requirements

• High school diploma or equivalent; further education in healthcare administration is a plus.
• Working knowledge of EPIC or other Hospital Information Systems.
• Experience with EPIC My Chart is a plus.
• Proven experience in hospital or physician customer service, preferably 2 years.
• Strong proficiency in digital communication tools.
• Excellent written and verbal communication skills.
• Empathetic and patient-centered approach.
• Ability to multitask and manage time effectively.
• Basic understanding of medical terminology preferred.
• Familiarity with HIPAA regulations and patient privacy standards.

Benefits

• Medical, Dental, Vision, Life and Disability coverage.
• 401(k) Savings Plan with company match.
• Paid Time Off (PTO), Paid Holidays, and Paid Training.
• Referral Incentive Program.