Live Chat Representative - Remote

Overview

Rev Kitchen & Bar is a vibrant, guest-focused restaurant brand known for delivering top-tier hospitality and culinary innovation. As we grow, we’re enhancing how we connect with our guests online. We’re looking for a friendly, fast-typing, and solutions-oriented Live Chat Representative to be the digital voice of Rev—helping guests with questions, reservations, and service requests in real time.

In Short

• Be the first point of contact for guests connecting with Rev Kitchen & Bar online.
• Respond to guest inquiries via live chat on the website and social media.
• Assist with online reservations and order support.
• Resolve issues quickly and professionally.
• Maintain a warm and conversational tone that reflects our brand voice.
• Track and log guest interactions accurately in the system.
• Collaborate with front-of-house and management teams for accurate communication.
• Identify and report trends in guest feedback to improve service.
• Assist with outbound messages during special events and promotions.

Requirements

• Strong typing skills and ability to communicate clearly.
• Experience in customer service or hospitality preferred.
• Ability to handle multiple inquiries simultaneously.
• Excellent problem-solving skills.
• Familiarity with digital communication platforms.
• Ability to work flexible hours, including evenings and weekends.

Benefits

• Competitive salary and benefits package.
• Opportunities for career growth within the company.
• Employee discounts at Rev Kitchen & Bar.
• A dynamic and supportive work environment.