Head of Claims Operations - Remote

Overview

The Head of Claims Operations will lead the cyber claims function across North America, focusing on operational excellence, vendor management, and compliance.

In Short

• Lead day-to-day cyber claims operations across the U.S. and Canada.
• Manage the 24/7 claims reporting hotline.
• Oversee incident response service providers.
• Collaborate with claims leadership and other teams.
• Optimize claims systems and processes.
• Ensure compliance with insurance regulations.
• Manage internal operational inquiries.
• Develop procedural documentation and marketing materials.

Requirements

• 8+ years of experience in cyber insurance claims.
• Proven leadership experience.
• Strong understanding of U.S. and Canadian insurance regulations.
• Experience in building or optimizing claims systems.
• Strong analytical skills with reporting tools experience.
• Excellent communication and stakeholder management skills.
• Highly organized and detail-oriented.

Benefits

• Work in a dynamic and innovative environment.
• Collaborate with experts from various fields.
• Opportunity to shape the future of cyber risk management.