Customer Experience Specialist - Remote

Overview

As a Customer Experience Specialist at Reserv, you will be an integral part of our dedicated team focused on providing exceptional service to our customers during the insurance claims process.

In Short

• Serve as the primary point of contact for customers during the claims process.
• Provide professional and compassionate assistance via phone, email, and chat.
• Anticipate customer needs and manage the claims process to resolution.
• Guide customers through the claims process with accurate information.
• Record and update customer information and claim details accurately.
• Address customer concerns and complaints with empathy and professionalism.
• Collaborate with internal teams to resolve complex issues.
• Strive to exceed customer expectations and improve the customer experience.
• Adhere to company policies and ensure customer information privacy.

Requirements

• High school diploma or equivalent; bachelor’s degree or insurance certifications are a plus.
• Experience in customer service or call center, preferably in insurance claims.
• Strong knowledge of insurance claims processes and terminology.
• Excellent verbal and written communication skills.
• Active listening skills to understand customer needs.
• Strong problem-solving and critical-thinking abilities.
• Proficiency in CRM systems and relevant software.
• Empathy and resilience in handling challenging interactions.
• Strong organizational and time management skills.

Benefits

• Generous health-insurance package with nationwide coverage.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy.
• Generous family leave policy.
• Work from anywhere to facilitate work-life balance.
• Quality-of-life equipment provided.