Student Success Manager - College Admissions - Remote

Overview

We are looking for a motivated Student Success Manager specializing in College Admissions, who will play a pivotal role in ensuring prospective students and their families have a smooth and successful experience throughout the admissions process.

In Short

• Full-time remote position.
• Build strong relationships with students and families.
• Guide students through college applications.
• Maximize chances of admission to desired institutions.
• Excellent communication skills required.
• 3+ years experience in Student Success or related fields.
• Knowledge of California university admissions processes.
• Experience with multiple accounts management.
• Familiarity with tools like Discord, Google Drive, and Zoom.
• Empathy and conflict resolution skills needed.

Requirements

• 3+ years experience in Student Success or Customer Success roles.
• Strong knowledge of college admissions processes.
• Ability to manage multiple accounts and clients.
• Experience in customer service and relationship building.
• Familiarity with various communication tools.
• Ability to thrive in a fast-paced environment.
• Nice to have: Upselling experience and a Bachelor's degree.
• Fluency in Mandarin or Cantonese is a plus.

Benefits

• Unlimited days off policy.
• Paid training provided.
• Flexible working hours.