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Student Success Manager - College Admissions - Remote

Posted 1 week ago

Overview

We are looking for a motivated Student Success Manager specializing in College Admissions, who will play a pivotal role in ensuring prospective students and their families have a smooth and successful experience throughout the admissions process.

In Short

  • Full-time remote position.
  • Build strong relationships with students and families.
  • Guide students through college applications.
  • Maximize chances of admission to desired institutions.
  • Excellent communication skills required.
  • 3+ years experience in Student Success or related fields.
  • Knowledge of California university admissions processes.
  • Experience with multiple accounts management.
  • Familiarity with tools like Discord, Google Drive, and Zoom.
  • Empathy and conflict resolution skills needed.

Requirements

  • 3+ years experience in Student Success or Customer Success roles.
  • Strong knowledge of college admissions processes.
  • Ability to manage multiple accounts and clients.
  • Experience in customer service and relationship building.
  • Familiarity with various communication tools.
  • Ability to thrive in a fast-paced environment.
  • Nice to have: Upselling experience and a Bachelor's degree.
  • Fluency in Mandarin or Cantonese is a plus.

Benefits

  • Unlimited days off policy.
  • Paid training provided.
  • Flexible working hours.

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