Customer Care Associate - EMEA (12 Month Fixed Term Contract) - Remote

Overview

The Customer Care Associate position at Remote is focused on supporting our standard users. The Customer Care Associate will be responsible for providing customer support to our various user types across a number of verticals and product areas via email and live messaging channels.

In Short

• Support standard users across various verticals and product areas.
• Provide customer support via email and live messaging channels.
• 12-month fixed-term contract role.
• Work schedule from Saturdays to Wednesdays.
• Enhance customer journey and advocate for customer needs.
• Collaborate with multiple stakeholders.
• Maintain productivity standards and attention to detail.
• Respond to standard tickets within agreed Service Level time.
• Be the voice and ear for users.
• Work remotely with a flexible schedule.

Requirements

• Strong problem-solving skills.
• Experience in Customer Support or Customer Enablement.
• Hands-on experience in Live Chat and Email Support.
• Experience with CRM tools.
• Excellent communication and collaboration skills.
• Strong interest in modern web technologies.
• Fluent in written and spoken English.

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget & IT equipment.
• Budget for local in-person social events.