Tenant Collections & Relations Specialist - Remote

Overview

RemoteVA PH is looking for a Tenant Collections & Relations Specialist to manage tenant communications, ensure timely rent collection, and maintain strong tenant satisfaction.

In Short

• Handle tenant relations by maintaining open and professional communication.
• Ensure on-time rent and payment collections through consistent follow-ups.
• Manage and track collections activities using AppFolio and Asana.
• Record and update all payment-related data accurately in the system.
• Address tenant concerns promptly and coordinate with property managers when necessary.
• Identify and escalate any payment delays or issues requiring management attention.
• Support process improvements to increase collection efficiency and tenant satisfaction.

Requirements

• Organized and professional demeanor.
• Confidence in managing payment follow-ups.
• Strong communication skills.
• Experience with AppFolio and Asana is a plus.
• Ability to address tenant concerns effectively.

Benefits

• Flexible work environment.
• Opportunity to enhance tenant satisfaction.
• Supportive team culture.