Phone/Intake Coordinator - Remote

Overview

The Phone/Intake Coordinator will serve as the first point of contact for clients and their families, conducting intake consultations and guiding them toward the services they need.

In Short

• Conduct intake consultations with potential clients or family members over the phone.
• Explain available services (ABA, HCBS, CFTSS, Peer Support) in a clear, professional, and compassionate manner.
• Gather client demographic and insurance information and input it into the system accurately.
• Discuss insurance issues or policy changes with parents or guardians.
• Coordinate with internal staff to ensure a smooth intake and service initiation process.
• Follow up with clients as needed regarding documentation, eligibility, or program status.
• Maintain accurate and confidential records of all communication and updates.
• Answer inbound calls and respond to client inquiries in a timely manner.

Requirements

• Empathetic and professional communication skills.
• Ability to handle sensitive information confidentially.
• Experience in customer service or healthcare is a plus.
• Detail-oriented and organized.
• Ability to work night shifts.

Benefits

• Opportunity to make a positive impact in clients' lives.
• Supportive work environment.
• Comprehensive training provided.