Fulfillment Specialist Officer - Remote

Overview

The Fulfillment Specialist Officer is responsible for the accurate and timely processing of orders across all sales channels. This role requires a high level of attention to detail, strong organizational skills, and the ability to manage subscription-based fulfillment workflows. The position also supports customer service ticket handling related to orders, shipping, and subscriptions, and contributes to improving fulfillment processes through strategic analysis and documentation.

In Short

• Process and manage orders from Shopify and other sales channels.
• Handle subscription-based orders and recurring subscriptions.
• Coordinate fulfillment workflows and ensure accurate order status updates.
• Manage customer service tickets related to orders and shipping.
• Investigate and resolve fulfillment-related issues.
• Maintain fulfillment trackers and internal documentation.
• Identify inefficiencies and propose improvements to processes.
• Monitor fulfillment-related applications and tools.
• Support cross-functional initiatives for scaling operations.
• Communicate effectively with customers and stakeholders.

Requirements

• Strong attention to detail and organizational skills.
• Experience with Shopify and subscription management.
• Proficiency in Google Sheets and data tracking.
• Ability to troubleshoot and resolve customer issues.
• Excellent communication skills.
• Experience in process improvement initiatives.

Benefits

• Opportunity to enhance fulfillment processes.
• Work in a dynamic and supportive environment.
• Engage in cross-functional projects.
• Develop skills in order management and customer service.