Email Support Agent - Remote

Overview

Our client, a UK-based company, is looking for clear communicators to join their team as Email Support Agents. This opportunity is ideal for someone who writes well, enjoys helping people, and prefers written communication over phone calls.

In Short

• Respond to customer emails in a professional and timely manner
• Answer questions and provide information about products or services
• Resolve basic issues and escalate complex queries
• Maintain accurate records of email correspondence
• Follow company templates and guidelines for responses
• Track and follow up on outstanding customer enquiries
• Support the team with daily email support tasks
• Provide clear, helpful, and friendly written communication

Requirements

• No advanced experience required
• Training will be provided
• Excellent written English
• Strong communication skills
• Good attention to detail
• Basic computer literacy
• Comfortable using email and online systems
• Patient, dependable, and willing to learn
• Able to work UK business hours

Benefits

• Monthly compensation of R20,000
• Full training and ongoing support
• Opportunity to gain valuable experience in written customer support
• Career growth opportunities within an international business
• Supportive team environment