Operations Assistant (VA Management Focus) - Remote

Overview

This role is crucial in VA coaching, relationship building, attrition management, and stakeholder communication, supporting the Director of Operations.

In Short

• Support onboarding and day-to-day VA concerns.
• Build rapport and conduct check-ins for VA retention.
• Monitor performance and satisfaction.
• Coach VAs on email, meeting, and reporting etiquette.
• Provide real-time feedback to improve client interaction.
• Lead communication training sessions.
• Identify early warning signs of disengagement.
• Collaborate on action plans and retention strategies.
• Schedule reviews, trainings, and check-ins.
• Assist in SOP creation and workflow improvement.

Requirements

• Experience in virtual assistance or related fields.
• Strong organizational skills.
• Excellent communication skills.
• Ability to monitor and assess performance.
• Experience in coaching and training.
• Ability to work independently and manage multiple tasks.
• Proficient in record-keeping and reporting.
• Familiarity with operational processes.

Benefits

• Opportunity to work with a global team.
• Flexible working environment.
• Professional development opportunities.
• Supportive company culture.
• Potential for career advancement.