Customer Success Manager - Remote

Posted 41 weeks ago

Customer Service

Full Time

USA

$90k - $115k/year

Overview

As a Customer Success Manager for Relocity’s enterprise global mobility SaaS platform, you will ensure clients derive maximum value from our solutions, manage onboarding processes, and drive engagement.

In Short

Oversee onboarding and implementation of solutions.
Encourage effective use of Relocity’s solutions.
Engage with clients to foster relationships and ensure renewals.
Resolve customer escalations and follow up on invoices.
Identify upsell and cross-sell opportunities.
Create materials for quarterly business reviews.

Requirements

5+ years of experience as a Customer Success Manager.
Strong interpersonal and communication skills.
Expertise in client onboarding and implementation.
Problem-solving and critical thinking abilities.
Experience in driving renewals and upsell opportunities.
Strong organizational skills for project management.
Familiarity with SaaS products.
Bachelor's degree in Business Administration or related field.

Benefits

Competitive Compensation.
Paid Time Off.
Remote Workplace.
Flexible Work Schedules.
Health, Dental, Vision Insurance.
401(k).
Professional Development Opportunities.

Relocity

Relocity is a pioneering company focused on transforming the global mobility experience for enterprises. By leveraging an AI-driven workforce mobility platform, Relocity connects local experts and valuable content through a user-friendly mobile app, enhancing the experience for individuals on the move. With a commitment to customer satisfaction, innovation, integrity, and excellence, Relocity operates in over 40 markets across the United States, Europe, and Asia, helping organizations attract, retain, and engage talent globally.

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