IT Helpdesk Supervisor - Remote

Overview

The IT Help Desk Supervisor is responsible for overseeing the help desk's daily operations and ensuring efficient and effective resolution of technical issues across the credit union.

In Short

• Supervises help desk support staff’s daily activities ensuring timely and professional delivery of technical support to staff.
• Develops regular reports on help desk metrics and ensures that service levels are met.
• Monitors ticket queues and escalates critical issues to appropriate teams or management.
• Provides advanced technical support for end-user systems, including hardware, software, and peripherals.
• Acts as an escalation point for complex or high-priority issues, resolving them promptly.

Requirements

• Bachelor’s degree in computer science or related field.
• Minimum of 3 years of experience in IT support, with at least 2 years in a leadership or supervisory role.
• Minimum four years’ experience implementing, maintaining, and supporting end user operating systems and applications.
• Certifications such as CompTIA A+, Microsoft Certified, or ITIL Foundation are a plus.
• Fundamental understanding of network and security principles.
• Strong troubleshooting and analytical skills.

Benefits

• 401k retirement plan with up to 7% match.
• Paid time off including vacation, sick leave, federal holidays, and your birthday!
• Affordable Insurances (medical, dental, vision, life) for as little as $5 a month.
• Branded Apparel to make you feel part of the team.
• And much more!