Customer Care Representative - Remote

Overview

We are looking for a Customer Care Representative to work for a logistics company based in USA in order to provide help in resolving any issues or inquiries truck drivers may have.

In Short

• Track and trace shipments in real-time.
• Assist Truck drivers and Customers.
• Answer phones and emails to respond to inquiries.
• Communicate with clients and drivers to provide updates.
• Working Hours: Monday to Friday, 9 AM to 6 PM (EST time zone GMT -4).
• Work Arrangement: 100% remote, Contractor mode.
• Competitive Salary: Offered in USD.
• Work Environment: Dynamic and collaborative.
• Professional Growth: Opportunities for career advancement.

Requirements

• High-level English proficiency (both written and spoken).
• Strong multitasking abilities.
• Good communication skills to handle diverse inquiries.
• Ability to work efficiently under pressure.
• Excellent organizational skills to manage multiple tasks simultaneously.

Benefits

• Dynamic and collaborative work environment.
• Opportunities for career advancement.