Remote Otter LogoRemoteOtter

Customer Happiness Manager - Remote

Posted 5 weeks ago
Customer Service
Full Time
United Kingdom, Netherlands, Poland, Portugal, Spain
$25k - $45k/year

Overview

The Customer Happiness Manager will provide support to authors and creative publishing professionals, focusing on optimizing user experience and conversion rates.

In Short

  • Support Reedsy users and creative professionals.
  • Review projects submitted on the platform.
  • Build customer funnels to enhance user engagement.
  • Maintain and update the FAQ based on user feedback.
  • Suggest product features based on user input.
  • Contribute to maintaining a high Net Promoter Score (NPS).

Requirements

  • 5+ years of customer support experience.
  • Experience in automating support processes.
  • Understanding of onboarding and CRO techniques.
  • Strong writing skills with perfect grammar.
  • Native-level English speaker.
  • Availability to work every other weekend.

Benefits

  • Work from home.
  • Paid parental leave.
  • Annual team retreat.
Reedsy logo

Reedsy

Reedsy is a platform dedicated to connecting authors with top-tier professionals in the publishing industry, including web designers. The company focuses on helping authors create personalized and high-converting websites that reflect their unique brand and meet their specific needs. With a commitment to quality and creativity, Reedsy offers a flexible work environment where designers can manage their own projects and rates while benefiting from a supportive community and payment protection.

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