IT Support Representative (Inbound Customer Service) - Remote

Overview

We stand for modern, human customer service. In our team, we support companies in providing customers with quick and understandable help without technical jargon.

In Short

• You will take incoming customer calls - no cold calling.
• You explain technical solutions in a way that everyone understands.
• You assist with questions on various topics.
• You guide customers step by step to the solution.

Requirements

• Enjoyment of customer contact and solving technical questions.
• Basic technical understanding or curiosity about IT.
• Willingness to learn and team spirit.
• German language skills.

Benefits

• Fixed hourly wage plus fair bonus opportunities.
• Intensive training and coaching by experienced coaches.
• Flexible working hours - perfect for early risers or late starters.
• Option for home office after successful training.
• A supportive team that truly has your back.