Customer Success Manager - Remote

Overview

Recast is hiring a Customer Success Manager (CSM) to join our dynamic, customer-facing team. As the first point of contact for our clients, this team plays a critical role in onboarding, training, and continuously supporting customers to ensure their success. In this role, you'll collaborate closely with our Data Science team and work within a cross-functional pod structure alongside Customer Data Scientists to prioritize and manage customer needs effectively.

In Short

• Lead the customer onboarding process—coordinating and facilitating training sessions, ongoing check-ins, and Quarterly Business Reviews (QBRs).
• Serve as the voice of the customer—gathering feedback, troubleshooting critical issues, de-escalating concerns, and ensuring the overall success and satisfaction of Recast users.
• Create and maintain customer-facing documentation—developing FAQs, guides, and resources to help customers overcome common challenges.
• Leverage our Customer Success platform—tracking customer health, creating playbooks, and optimizing the customer journey.
• Contribute to internal initiatives—collaborating on strategic projects to improve the overall Recast customer experience.
• Develop and execute account plans—identifying and mitigating risks while driving growth and engagement across your customer portfolio.

Requirements

• A strong attention to detail—skilled at managing multiple priorities across a portfolio of 10-20 customers.
• Customer success experience—worked in a Customer Success, Account Management, Client Services, or similar customer-focused role.
• Marketing experience—familiar with the challenges faced by marketers in B2C.
• Tech-savviness—excited to learn about technical concepts and data-driven solutions.
• An entrepreneurial mindset—thrive in dynamic, evolving environments.
• A collaborative spirit—enjoy working closely with others to achieve common goals.

Benefits

• Work from anywhere—fully remote, so you can work where you’re happiest.
• Competitive salary + equity—offers a competitive salary with equity.
• Unmetered PTO—minimum of 2 weeks mandatory PTO.
• Autonomy & support—freedom to manage your time and resources.