HR Operations Analyst - Remote

Overview

The HR Operations Analyst at JLL will be responsible for resolving Tier 1 HR queries and managing employee lifecycle data in Workday, ensuring efficient onboarding and exit processes, and maintaining high standards of customer service.

In Short

• Resolve Tier 1 HR queries and transactions.
• Maintain employee lifecycle data in Workday.
• Provide technical query resolution for ESS/MSS requests.
• Manage employee onboarding and exit formalities.
• Coordinate queries using a case management tool.
• Demonstrate proficiency in HR processes and policies.
• Communicate relevant documentation to employees.
• Adhere to KPIs, KRAs, and SLAs.
• Work in a fast-paced environment with tight deadlines.
• Proactive in achieving results and seeking improvements.

Requirements

• Bachelor’s degree in Human Resources or Personnel Management.
• 1-2 years of experience in HR or client services.
• Good understanding of HR management practices.
• Proficiency in MS Office Suite (Word, Excel, Outlook).
• Previous experience in a Workday HR environment preferred.
• Strong written and verbal communication skills.
• Ability to work in a team-oriented environment.
• Attention to detail and ability to meet deadlines.
• Proactive and result-oriented.
• Ability to adapt and drive change.

Benefits

• Competitive pay and benefits package.
• Opportunities for professional growth and development.
• Inclusive work environment.
• Support for achieving personal ambitions.
• Access to a dedicated Total Rewards Program.