Facility Manager - Soft Services - Remote

Overview

As a Facility Manager specializing in soft services at JLL, you'll play a crucial role in shaping a brighter way for our clients and fellow employees. You'll oversee and coordinate various non-technical services that enhance the workplace environment, ensuring optimal comfort, safety, and productivity for building occupants.

In Short

• Manage and coordinate soft services, including cleaning, security, reception, and catering.
• Develop and implement service level agreements (SLAs) with vendors and internal stakeholders.
• Monitor and evaluate service quality, ensuring compliance with contractual obligations and industry standards.
• Lead and motivate service teams, fostering a culture of excellence and continuous improvement.
• Manage budgets and optimize costs while maintaining high-quality service delivery.
• Collaborate with internal teams and external partners to enhance overall facility management strategies.
• Address and resolve customer inquiries and complaints promptly and professionally.

Requirements

• Bachelor's degree in Facility Management, Business Administration, or related field.
• Minimum of 5 years of experience in facility management, with a focus on soft services.
• Strong knowledge of industry best practices and relevant regulations.
• Excellent leadership and team management skills.
• Proficiency in facility management software and MS Office suite.
• Outstanding communication and interpersonal skills.
• Ability to prioritize tasks and manage multiple projects simultaneously.

Benefits

• Support for wellbeing and inclusivity across teams.
• Opportunity to bring fresh ideas and solutions to the table.
• Encouragement to thrive and grow meaningful careers.
• Be part of a team shaping the future of facility management.