Technical Advisor - Remote

Overview

The Technical Advisor is responsible for providing administrative support and customer service, acting as a liaison between departments, and ensuring customer satisfaction.

In Short

• Coordinates department support activities and serves as a liaison.
• Provides administrative support including answering calls and updating account information.
• Communicates with customers and colleagues in a prompt manner.
• Complies with customer service policies and call center standards.
• Utilizes technical knowledge to make decisions and achieve goals.
• Assists customers with problem solving and execution of goals.
• Ensures customer retention and satisfaction.
• Advises doctors on product suitability for cases.
• Makes outbound calls for assistance on cases.
• Maintains professional relationships with dental technicians and managers.

Requirements

• High school diploma or equivalent.
• Bachelor’s degree preferred.
• Minimum two years of ACD experience or five years of customer service experience.
• Three years of experience in a dental background preferred.
• RDA, DA, or CDT certifications preferred.

Benefits

• Competitive pay range of $23.00 to $26.00 per hour.