Field Operations Support Specialist - Remote

Overview

The Field Operations Support Specialist (FOSS) plays a key role in supporting the Field Operations Support (FOS) team by working closely with our OEM automotive fixed operations clients within an assigned territory. The FOSS focuses on client satisfaction, customer retention, enhancing marketing performance, and introducing new solutions.

In Short

• Developing and managing marketing campaigns.
• Submitting and tracking tickets to ensure efficient resolution.
• Assisting with data extraction and preparing reports for meetings.
• Supporting sales efforts and providing consultation based on reporting data.
• Standardizing and distributing monthly reports to the FOS team and dealership partners.
• Training incoming FOS team members and managing training content.
• Collaborating with internal teams to create informational sheets for field distribution.
• Requires strong organizational and communication skills.
• May require up to 25% travel for in-person consultations.
• Build relationships and promote dealership partnership.

Requirements

• Bachelor’s Degree in Business (automotive or marketing preferred) or equivalent work experience.
• 5+ years of automotive/marketing experience.
• Ability to drive and/or fly to various client meetings.

Benefits

• Health/vision/dental insurance.
• 401(k) and stock options.
• Flexible Spending Accounts.
• Vacation, sick, and personal days.
• Paid parental leave and disability benefits.