Sales Support Manager - Remote

Overview

Raison is an international investment platform for HNWI clients, focused on public and alternative markets. We are building a premium product that combines investment expertise, cutting-edge technology, and a personalized approach.

In Short

• Build and maintain strong, positive relationships with existing clients.
• Ensure a high level of service, trust, and comfort — you will be a friendly and reliable point of contact for clients.
• Manage internal systems such as CRM (Pipedrive), Slack, and Google Sheets.
• Prepare regular reports for the sales team and leadership.
• Handle post-sale client support and communication.
• Collaborate with the compliance team on client verification and regulatory checks.
• Cooperate with cross-functional teams to resolve client issues and improve internal processes.

Requirements

• Proven experience in customer service, sales support, or client success roles.
• Strong client-oriented mindset with excellent attention to detail and communication skills.
• Ability to build trust and maintain long-term client relationships.
• Comfortable using CRM systems (like Pipedrive), Google Sheets, and Slack.
• Self-organized and able to work efficiently in a remote setting.
• English is a plus but not mandatory.

Benefits

• Fully remote work with a flexible and collaborative culture.
• Transparent structure and a friendly, supportive team.
• Opportunities for professional growth.
• A chance to make a real impact on the customer experience.
• Competitive fixed salary (details discussed during the interview process).