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Client Care Analyst - International (Remote)

Posted 12 weeks ago

Overview

The Client Care Analyst is a frontline support engineer providing technical assistance to customers using RainFocus' innovative software solutions.

In Short

  • Provide technical support to clients via cases and chat
  • Maintain ownership of support cases from report to resolution
  • Develop subject matter expertise in technology
  • Ensure timely communication and updates to customers
  • Work in a fast-paced, agile environment

Requirements

  • 1.5 years in a technical support role
  • Strong written and verbal communication skills
  • Experience with CRM software like Salesforce
  • Ability to work flexible hours and provide on-call services
  • Detail-oriented with strong time management skills

Benefits

  • Competitive salaries and benefits
  • 401k and generous PTO
  • Team building activities

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