OpenStack Cloud Engineer IV - Remote

Overview

The Cloud Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation.

In Short

• Technical point of escalation to the Cloud Support and Engineering teams.
• Lead cross-functional business continuity/transformational projects and customer engagements.
• Advise leadership in setting and executing technological strategy.
• Proactively assess, propose, and implement enhancements to system architecture.
• Lead Workload/Workforce Management and Optimization related tasks.
• Review technical training for all Rackers supporting Rackspace Supported Cloud Products.
• Coach, mentor and assist Rackers across the business.
• Provide technical expertise underpinning communications targeting a range of stakeholders.
• Collaborate with Account Managers and Business Development Consultants.
• Collaborate and share knowledge with other Engineers on the support floor.

Requirements

• Advanced knowledge of Cloud Platform Products such as OpenStack Ansible, Red Hat OSP and Kubernetes.
• Advanced skills in at least one of the following languages: Node.js, Python, PHP, Ruby, and Java.
• Advanced skills with git and git workflows.
• Advanced skills in leveraging CI and CD tools to automate testing and deployment.
• Advanced knowledge of Linux or Windows OS.
• Broad knowledge of PHP, Python, Ruby, Javascript, Memcached, LAMP, nginx, node.js, nosql, Varnish.
• Strong web programming and scripting ability.
• Strong knowledge of designing, building, implementing, analyzing, and troubleshooting distributed systems.
• Strong automation skills with at least one configuration management system.
• Strong knowledge of software development methodologies.

Benefits

• Opportunity to work with cutting-edge technologies.
• Collaborative work environment.
• Professional development and training opportunities.
• Flexible working arrangements.
• Supportive team culture.