L2 Support Engineer (Windows/Linux on AWS) - Remote

Overview

We are seeking a highly skilled L2 Support Engineer to provide advanced technical support for Windows and Linux operating systems hosted on AWS virtual machines (VMs). In this role, you will resolve escalated incidents, perform in-depth troubleshooting, implement OS patching and security measures, and optimize AWS environments for performance and reliability.

In Short

• Provide advanced technical support for Windows and Linux on AWS.
• Resolve escalated incidents and perform in-depth troubleshooting.
• Implement OS patching and security measures.
• Optimize AWS environments for performance and reliability.
• Participate in Well-Architected Framework reviews.
• Conduct root cause analysis for recurring incidents.
• Automate infrastructure tasks using scripting.
• Support high-availability configurations.
• Provide technical guidance to L1 engineers.
• Contribute to knowledge base articles for AWS-related tasks.

Requirements

• 4-8 years of experience in IT support or cloud operations.
• Advanced knowledge of Windows and Linux operating systems.
• Strong expertise in AWS services and automation.
• Proficiency in scripting with Bash, Python, or PowerShell.
• Experience with AWS CloudFormation and Terraform.
• Excellent problem-solving and communication skills.
• Ability to work independently and in a team.
• Bachelor’s degree in Computer Science or related field.
• AWS certifications preferred.
• Willingness to provide on-call support.

Benefits

• Opportunity to work with advanced cloud technologies.
• Collaborative team environment.
• Professional development and training opportunities.
• Flexible work arrangements.
• Competitive salary and benefits package.