Customer Success Associate I - Remote

Overview

Rackspace is looking for a Customer Success Associate I to join our team. This role involves managing inbound customer requests and ensuring they are resolved efficiently, working closely with Customer Success Managers.

In Short

• Proactively manage inbound customer requests.
• Route workstreams to appropriate teams.
• Respond to customer needs and clerical tasks.
• Ensure fast responses to customer requests.
• Take ownership of customer requests.
• Monitor and progress open tickets.
• Identify operational issues in support queues.
• Escalate support requests as needed.
• Manage support requests to deliver within timescales.
• Adhere to company security policies.

Requirements

• Bachelor’s degree required.
• Tenacious problem solver.
• Excellent written and verbal communication skills.
• Strong relationship-building skills.
• Strong business awareness and commercial acumen.
• Excellent organizational and time management skills.
• Creative problem-solving abilities.
• Experience in Customer Success/Account Management is a plus.
• Understanding of Internet Technologies is desirable.
• ITIL foundation certification is a plus.

Benefits

• Opportunity to work in a hybrid environment.
• Engagement with a diverse customer base.
• Professional growth opportunities.
• Access to company resources and support.
• Collaborative team environment.