Customer Success Manager, District Team - Remote

Overview

The Customer Success Manager role at Quizizz focuses on partnering with K-12 schools across the U.S. to enhance educational experiences through effective account management and strategic stakeholder engagement.

In Short

• Own the renewal process for district accounts.
• Engage with key customer stakeholders to address priorities and concerns.
• Demonstrate ROI and product impact to customers.
• Identify at-risk accounts and implement action plans.
• Uncover growth opportunities and upsell additional offerings.
• Collaborate with Sales, Onboarding, and Support teams.
• Monitor key metrics to track progress and guide retention efforts.
• Drive increased product usage within the book of business.
• Initiate proactive outreach to boost product adoption.
• Document insights to enhance offerings based on customer feedback.

Requirements

• Experience with educational leaders and organizations.
• Familiarity with funding sources for educational programs.
• Understanding of education policies impacting decision-making.
• Proven ability to support customer renewals and drive expansion.
• Excellent written communication skills.
• At least 5 years of experience in customer success.
• Experience in ed-tech Customer Success sector.
• Experience with CRMs such as Salesforce.

Benefits

• Opportunity to work in a high-growth, profitable SaaS company.
• Contribute to a mission-driven organization focused on education.
• Work with a diverse team and gain international experience.
• Flexible working environment.