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Customer Care AI Automation & Content Writer - Remote

Posted 7 hours ago
Writing
Contract
USA
$35 - $40 USD/hour

Overview

The Customer Care AI Automation & Content Writer will drive the improvement of AI-driven platforms and systems to enhance efficiency and customer experience.

In Short

  • Drive improvements in AI-driven platforms.
  • Enhance customer experience across multiple channels.
  • Content writing and editing excellence.
  • Proficiency in creating AI transactional threads and automation tools.
  • Analyze data for decision making.
  • Collaborate with cross-functional teams.
  • Monitor and optimize AI resolution rates.
  • Document processes for AI threads.
  • Support new market launches with updated content.
  • Maintain a 100% same-day response rate for knowledge base requests.

Requirements

  • 2+ years of experience in content writing.
  • Bachelor's degree in English, Communications, or related field.
  • Experience with AI-driven self-service content is a plus.
  • Strong command of English grammar and clarity.
  • Ability to write in a brand voice.
  • Proven experience in AI-driven systems.
  • Strong communication and collaboration skills.
  • Ability to analyze complex systems and identify gaps.

Benefits

  • Opportunity to work with a talented team.
  • Engagement in innovative projects.
  • Competitive pay based on market indicators.
  • Flexible working environment.
  • Commitment to sustainability and ethical practices.
Quince logo

Quince

Quince is a dynamic and innovative company focused on delivering high-quality products through stunning visual storytelling. With a commitment to excellence, Quince seeks to enhance its brand presence by capturing the intricate details and textures of its offerings through expert photography. The company fosters a creative and collaborative environment, encouraging its team to stay engaged with current trends in photography and fashion while providing flexibility in work arrangements.

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