Customer Care AI Automation & Content Writer - Remote

Overview

The Customer Care AI Automation & Content Writer will drive the improvement of AI-driven platforms and systems to enhance efficiency and customer experience.

In Short

• Drive improvements in AI-driven platforms.
• Enhance customer experience across multiple channels.
• Content writing and editing excellence.
• Proficiency in creating AI transactional threads and automation tools.
• Analyze data for decision making.
• Collaborate with cross-functional teams.
• Monitor and optimize AI resolution rates.
• Document processes for AI threads.
• Support new market launches with updated content.
• Maintain a 100% same-day response rate for knowledge base requests.

Requirements

• 2+ years of experience in content writing.
• Bachelor's degree in English, Communications, or related field.
• Experience with AI-driven self-service content is a plus.
• Strong command of English grammar and clarity.
• Ability to write in a brand voice.
• Proven experience in AI-driven systems.
• Strong communication and collaboration skills.
• Ability to analyze complex systems and identify gaps.

Benefits

• Opportunity to work with a talented team.
• Engagement in innovative projects.
• Competitive pay based on market indicators.
• Flexible working environment.
• Commitment to sustainability and ethical practices.