Remote Otter LogoRemoteOtter

Online Services Specialist I - Remote

Posted 18 weeks ago
Customer Service
Full Time
USA

Overview

The Online Services Specialist plays a key role in delivering exceptional customer service to users of our online compliance management system, assisting clients with continuing education and compliance training requirements.

In Short

  • Manage incoming phone calls and support Quest CE’s Live Chat service.
  • Respond to inquiries via email and tickets.
  • Ensure timely reporting of course completions.
  • Collaborate with team members on daily processing reports.
  • Provide administrative support for the Content and Sales Teams.
  • Maintain professionalism in all client interactions.
  • Perform additional duties as assigned.

Requirements

  • Bachelor’s degree in Communications, Business, or a related field.
  • Two years of relevant professional experience in customer service.
  • Strong attention to detail and organization skills.
  • Proficiency in Microsoft Office Suite.
  • Excellent written and verbal communication skills.
  • Exceptional customer service skills.
  • Ability to manage challenging customer interactions.

Benefits

  • Medical, dental, and vision insurance.
  • Health Savings Account.
  • 401K with company contributions.
  • Career growth and professional development opportunities.
  • Tuition reimbursement.
  • A healthy work-life balance with flexibility.
  • Free onsite gym access and casual dress.
QUEST CE logo

QUEST CE

Quest CE is a leading provider of compliance technology solutions for financial professionals, including broker-dealers and investment advisory firms. The company simplifies the navigation of complex state and federal regulations, allowing businesses to focus on their goals while ensuring adherence to industry standards. Located on the western edge of Milwaukee, Quest CE offers a dynamic work environment that fosters innovation and collaboration. The company is recognized as one of the 'Best and Brightest Companies to Work For' and provides a range of employee benefits, including medical, dental, and vision insurance, career growth opportunities, and a casual workplace culture with amenities like free snacks and onsite gym access.

Share This Job!

Save This Job!

Similar Jobs:

Babel Profiles S.L logo

IT Service Specialist - Remote

Babel Profiles S.L

24 weeks ago

Join a leading consumer electronics retailer in Barcelona as an IT Service Specialist, focusing on IT operations and data analysis.

Barcelona, Spain
Full-time
IT Operations

F.T

Online Chat Specialist - Remote

FSTONE Technologies

20 weeks ago

Join FSTONE Technology as an Online Chat Specialist to provide exceptional customer service and technical support through online chat.

USA
Full-time
Customer Service
EPIC Brokers logo

Client Services Specialist - Remote

EPIC Brokers

20 weeks ago

EPIC Insurance Brokers & Consultants is seeking a Client Services Specialist to enhance client relationships and improve service processes.

USA
Full-time
Customer Service
Legacy Wealth Associates logo

Client Services Specialist - Remote

Legacy Wealth Associates

21 weeks ago

Join our team as a Client Services Specialist in a flexible, remote role focused on helping clients with financial solutions.

USA
Full-time
Sales / Business
ETIX logo

Client Services Specialist - Remote

ETIX

23 weeks ago

The Client Services Specialist provides support to clients in the ticketing industry through communication and technical assistance, requiring travel to events.

MN, USA
Full-time
Customer Service