Online Services Specialist I - Remote

Overview

The Online Services Specialist plays a key role in delivering exceptional customer service to users of our online compliance management system, assisting clients with continuing education and compliance training requirements.

In Short

• Manage incoming phone calls and support Quest CE’s Live Chat service.
• Respond to inquiries via email and tickets.
• Ensure timely reporting of course completions.
• Collaborate with team members on daily processing reports.
• Provide administrative support for the Content and Sales Teams.
• Maintain professionalism in all client interactions.
• Perform additional duties as assigned.

Requirements

• Bachelor’s degree in Communications, Business, or a related field.
• Two years of relevant professional experience in customer service.
• Strong attention to detail and organization skills.
• Proficiency in Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Exceptional customer service skills.
• Ability to manage challenging customer interactions.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Account.
• 401K with company contributions.
• Career growth and professional development opportunities.
• Tuition reimbursement.
• A healthy work-life balance with flexibility.
• Free onsite gym access and casual dress.