Customer Support Representative - Remote

Overview

An experienced specialist is needed to fill the position of Customer Support Representative, who will strengthen our support team and provide quality support to our users.

In Short

• Providing customer support services to our website users.
• Interacting with our website customers and resolving payment issues.
• Providing customer support via chat and tickets.
• Adherence to communication procedures, guidelines, and policies.
• English language level: Upper-Intermediate+.
• Ukrainian language: fluency.
• Developed communication skills and stress resistance.
• Availability of a personal computer and round-the-clock access to the Internet.
• Experience with Zendesk is a plus.
• Comfortable working conditions with no night shifts.

Requirements

• Fluent in English and Ukrainian.
• Strong communication skills.
• Ability to work under stress.
• Access to a personal computer and the Internet.
• Experience with customer support tools.

Benefits

• Great team environment.
• Competitive salary with regular performance reviews.
• Comfortable remote working conditions.
• Education and career development opportunities.
• Paid days off and vacation.
• Health care support with paid sick days.
• Team building events.