Remote Otter LogoRemoteOtter

Customer Service Associate – Polish Speaking - Remote

Posted 40 weeks ago
Customer Service
Full Time
Poland, Bulgaria

Overview

We are looking for a proactive, empathetic, and Polish-speaking Customer Service Associate to support our clients in delivering exceptional service to their customers.

In Short

  • Handle inbound customer communications in Polish across voice and digital channels.
  • Investigate and resolve customer issues effectively.
  • Maintain up-to-date knowledge of client products and services.
  • Log all customer interactions in CRM tools.
  • Ensure timely closure of customer queries through follow-ups.
  • Relay customer insights to internal teams.
  • Adhere to client and company policies.

Requirements

  • Full professional fluency in Polish and working proficiency in English.
  • At least 1 year of customer service experience.
  • High school diploma required; further education is advantageous.
  • Comfortable using CRM systems and digital communication tools.
  • Strong communication skills and attention to detail.
  • Willingness to work on a rotational shift basis.
  • Right to work in Poland/Bulgaria essential.

Benefits

  • Remote work from home.
  • Comprehensive training provided.
  • Clear paths for career growth and upskilling.
  • A people-first environment that values diversity.
Quantanite logo

Quantanite

Quantanite is a multinational company headquartered in London, specializing in customer support, business process outsourcing, and lead generation services. With offices located in the UK, Bangladesh, South Africa, India, and the United States, Quantanite is committed to delivering high-quality services across various markets. The company emphasizes strong governance practices and statutory compliance, particularly in India, the UK, and the US, while ensuring accurate and timely financial reporting. As part of its operations, Quantanite fosters a collaborative environment, working closely with international teams to align strategic goals with financial compliance and reporting excellence.

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