Polish Speaking Customer Service Agent - Remote

Overview

Mercier Consultancy Europe is seeking a Polish Speaking Customer Service Agent to join our Retail Industry team. In this important role, you will assist Polish-speaking customers with their inquiries and ensure a positive shopping experience.

In Short

• Provide high-quality customer service in Polish for inquiries related to retail products and services.
• Assist customers with placing orders, tracking shipments, and managing returns.
• Offer detailed information about product features, availability, and specifications.
• Resolve customer complaints and issues with a focus on satisfaction and resolution.
• Accurately document customer interactions and feedback.
• Collaborate with internal teams to address and resolve customer concerns efficiently.
• Stay updated on promotions, product offerings, and company policies to assist customers effectively.

Requirements

• Fluency in Polish.
• Experience in customer service, preferably in a retail environment.
• Strong communication skills.
• Ability to handle complaints and resolve issues effectively.
• Familiarity with retail platforms and order management.
• Team-oriented with good collaboration skills.
• Detail-oriented with strong documentation skills.

Benefits

• Competitive salary.
• Opportunities for career advancement.
• Supportive work environment.
• Training and development programs.