Business Analyst (Italian Speaker) - Remote

Overview

With more than 20 years of proven experience, QUALCO is a leading Fintech solutions provider, offering a wide range of analytics-driven, highly scalable enterprise software solutions in over 35 countries worldwide. Our end-to-end technology solutions cover a wide range of needs for Banking, Financial Services, Utilities, Insurance, Retail organizations, and beyond.

In Short

• Conduct thorough business analysis to identify client requirements and align their business processes with Qualco software solutions;
• Define configuration specifications and communicate requirements and solutions to clients clearly and effectively;
• Plan, prepare and deliver Key/End User training sessions to ensure smooth client onboarding;
• Plan, prepare and monitor User Acceptance Testing (UAT), offering support to clients during execution and selectively executing business scenarios where necessary;
• Provide post-production support to ensure a seamless transition to Service Management after project go-live;
• Maintain clear communication and provide regular updates to all project stakeholders throughout all stages of the project;
• Develop and maintain trusted relationships with clients, working closely to maximise satisfaction with Qualco services and solutions;
• Proactively identify opportunities to improve processes, resolve issues and deliver enhanced value to clients;
• Communicate key client insights and findings to the product team to support the evolution of Qualco software solutions;
• Ensure that all activities and duties comply fully with regulatory requirements, including the Group Anti-Bribery and Corruption Policy.

Requirements

• Strong analytical skills and experience in business analysis;
• Excellent communication skills in Italian and English;
• Experience with software solutions in a business context;
• Ability to conduct training sessions and support clients;
• Experience in User Acceptance Testing;
• Strong relationship management skills;
• Proactive problem-solving abilities;
• Familiarity with regulatory compliance;
• Ability to work collaboratively with diverse teams;
• Experience in the Fintech industry is a plus.

Benefits

• Competitive salary and benefits package;
• Opportunity to work in a dynamic and innovative environment;
• Professional development and training opportunities;
• Flexible working arrangements;
• Collaborative team culture;
• Access to cutting-edge technology;
• Work with a diverse and international team;
• Contribute to impactful projects in the Fintech sector;
• Health and wellness programs;
• Supportive work-life balance.