Business Analyst (Italian Speaker) - Remote

Overview

With more than 20 years of proven experience, QUALCO is a leading Fintech solutions provider, offering a wide range of analytics-driven, highly scalable enterprise software solutions in over 35 countries worldwide. Our end-to-end technology solutions cover a wide range of needs for Banking, Financial Services, Utilities, Insurance, Retail organizations, and beyond.

We are looking for a Business Analyst (Italian Speaker) to join our Business Application Consulting Services team. Our goal is to ensure the optimal delivery of Qualco software products, aiming to maximise the value that our clients get from our products and bring measurable improvements to their business performance.

In Short

• Conduct thorough business analysis to identify client requirements and align their business processes with Qualco software solutions;
• Define configuration specifications and communicate requirements and solutions to clients clearly and effectively;
• Plan, prepare and deliver Key/End User training sessions to ensure smooth client onboarding;
• Plan, prepare and monitor User Acceptance Testing (UAT), offering support to clients during execution and selectively executing business scenarios where necessary;
• Provide post-production support to ensure a seamless transition to Service Management after project go-live;
• Maintain clear communication and provide regular updates to all project stakeholders throughout all stages of the project;
• Develop and maintain trusted relationships with clients, working closely to maximise satisfaction with Qualco services and solutions;
• Proactively identify opportunities to improve processes, resolve issues and deliver enhanced value to clients;
• Communicate key client insights and findings to the product team to support the evolution of Qualco software solutions;
• Ensure that all activities and duties comply fully with regulatory requirements, including the Group Anti-Bribery and Corruption Policy.

Requirements

• Strong analytical skills and experience in business analysis;
• Excellent communication skills in Italian and English;
• Experience with software solutions in a consulting environment;
• Ability to conduct training sessions and support user acceptance testing;
• Proven ability to build relationships with clients;
• Knowledge of regulatory requirements in the financial sector;
• Proactive approach to problem-solving and process improvement;
• Experience in project management is a plus;
• Ability to work collaboratively in a team environment;
• Flexibility to adapt to changing client needs.

Benefits

• Competitive salary and benefits package;
• Opportunity to work in a dynamic and innovative environment;
• Professional development and training opportunities;
• Collaborative team culture;
• Work with leading technology in the Fintech sector;
• Flexible working arrangements;
• Health and wellness programs;
• Supportive management and mentorship;
• Opportunity to make a significant impact on client success.