Customer Service Representative (French & English) - Remote

Overview

We are seeking a highly motivated and experienced Customer Service Representative to join our team at Incedo. This is a full-time remote position where you will be responsible for providing exceptional customer service to our clients, primarily in the banking and finance sector.

In Short

• Handle inbound and outbound customer service calls in both English and French.
• Provide accurate and timely information to customers regarding their accounts, products, and services.
• Resolve customer complaints and issues efficiently and effectively.
• Maintain a thorough understanding of banking and finance products and services.
• Document all customer interactions accurately and completely in the CRM system.
• Meet or exceed established performance metrics.
• Collaborate with other team members to ensure a seamless customer experience.
• Adhere to all company policies and procedures.

Requirements

• Minimum of 5 years of experience in a customer service role.
• Excellent communication skills in both English and French.
• Proven experience in the banking or finance domain.
• Strong problem-solving and conflict resolution skills.
• Ability to work independently and as part of a team.
• Proficiency in using CRM systems.
• High school diploma or equivalent required; Bachelor's degree preferred.

Benefits

• Competitive salary and benefits.
• Health insurance.
• Paid time off.
• Opportunities for professional development.
• Fully remote work environment.
• All necessary equipment and training provided.