Business Consultant (Salesforce & ERP) - Remote

Overview

We are seeking a skilled Business Consultant with extensive experience in configuring and managing Customer Relationship Management (CRM) systems, particularly Salesforce, ERPs. The ideal candidate will have a consultative approach to understanding client needs, managing CRM implementations, and providing insights to optimize business operations. A Salesforce Consultant Certification is a prerequisite for this role.

In Short

• Engage with internal and external customers to understand their business needs, challenges, and objectives.
• Provide expert advice on Sales, Marketing and ERP setup and best practices.
• Conduct gap analysis to identify opportunities for process improvements.
• Lead the implementation and configuration of Salesforce CRM solutions tailored to client specifications.
• Design custom fields, objects, workflows, and validation rules based on client requirements.
• Ensure user training and adoption strategies are implemented for successful transitions.
• Oversee the integration of Salesforce with other business systems (e.g., ERP, marketing automation).
• Collaborate with technical teams to ensure data integrity and seamless integrations.
• Manage project timelines, resources, and deliverables to ensure successful project execution.
• Provide ongoing support and training for clients to maximize the potential of Salesforce.

Requirements

• MBA from a reputed university with Science or Engineering undergraduate degree.
• Minimum of 6+ years of hands-on experience in configuring and setting up Marketing, Sales, Finance and other business processes.
• Salesforce Consultant Certification a plus.
• Proven track record of successfully managing CRM implementations.
• Strong understanding of business processes and sales funnel management.
• Proficiency in Analytics tools and features, including reports and dashboards.
• Excellent analytical, problem-solving, and organizational skills.
• Strong communication and interpersonal skills for effective client engagement.
• Experience with additional CRM or business management tools.
• Familiarity with Agile project methodologies.

Benefits

• Opportunity to work with a dynamic team.
• Engagement with diverse clients and projects.
• Professional development and training opportunities.
• Flexible working hours.
• Remote work options.