Customer Support Engineer - Remote

Overview

The Customer Support Engineer at Protect AI will be responsible for providing technical guidance and issue resolution to customers in their production deployments. This role requires technical understanding of Kubernetes, AI, cybersecurity, and customer engagement.

In Short

• Forge and maintain strong relationships with customers, becoming a trusted advisor on AI security and our product deployments.
• Provide exceptional support to customers. Diagnose, reproduce, and resolve issues related to our AI security platform.
• Collaborate with Customer Support Managers and the Solutions Engineering team to ensure customers have a successful post-sales journey.
• Create and maintain knowledge base articles, runbooks, technical documentation, and best practices guides to empower customers and reduce support inquiries.

Requirements

• 3+ years experience in customer success or related technical fields within the cybersecurity or AI industries.
• Knowledge of maintaining and troubleshooting Kubernetes applications.
• Experience with On-Premesis and cloud platforms (AWS, Azure, GCP)
• Strong technical and analytical skills, capable of understanding and solving complex customer challenges.
• Bachelor’s degree in Computer Science, Engineering, Cybersecurity, or a related technical field; relevant technical certifications are preferred.

Benefits

• Equal Employment Opportunity Statement: Protect AI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.