Technical Support Specialist - Remote

Overview

Proppel connects LATAM talent with remote work opportunities in exciting companies worldwide. We are looking for a Technical Support Specialist to assist clients with technical inquiries and customizations for a SaaS company.

In Short

• Provide technical support via live chat and email.
• Address client issues related to Shopify and app integrations.
• Assist with theme customizations and minor development tasks.
• Troubleshoot and resolve technical issues.
• Document solutions to improve the knowledge base.
• Collaborate with the development team for complex issues.
• Manage 30-50 support tickets per week.
• Balance technical troubleshooting and customer communication.

Requirements

• Experience in technical support or customer service.
• Familiarity with Shopify and app integrations.
• Strong problem-solving skills.
• Excellent communication skills.
• Ability to manage multiple support tickets efficiently.

Benefits

• Opportunity to work with exciting companies.
• Remote work flexibility.
• Professional development opportunities.