Remote Otter LogoRemoteOtter

Technical Support Specialist - Remote

Posted 20 weeks ago
Customer Service
Full Time
Argentina

Overview

Proppel connects LATAM talent with remote work opportunities in exciting companies worldwide. We are looking for a Technical Support Specialist to assist clients with technical inquiries and customizations for a SaaS company.

In Short

  • Provide technical support via live chat and email.
  • Address client issues related to Shopify and app integrations.
  • Assist with theme customizations and minor development tasks.
  • Troubleshoot and resolve technical issues.
  • Document solutions to improve the knowledge base.
  • Collaborate with the development team for complex issues.
  • Manage 30-50 support tickets per week.
  • Balance technical troubleshooting and customer communication.

Requirements

  • Experience in technical support or customer service.
  • Familiarity with Shopify and app integrations.
  • Strong problem-solving skills.
  • Excellent communication skills.
  • Ability to manage multiple support tickets efficiently.

Benefits

  • Opportunity to work with exciting companies.
  • Remote work flexibility.
  • Professional development opportunities.
Proppel logo

Proppel

Proppel is a recruitment company headquartered in London, UK, specializing in connecting top 1% talent from Latin America with remote job opportunities in US and UK companies. By facilitating these placements, Proppel aims to help businesses grow more efficiently while significantly reducing hiring costs. The company is dedicated to providing exciting career opportunities for skilled professionals in LATAM, enabling them to develop their skills and work with some of the best companies globally.

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