Remote Case Management Associate (Bi-Lingual)

Overview

The Case Management Associate will assist the Case Management department in the administration of CM functions, including telephonic follow-up to members and monitoring member eligibility.

In Short

• Full-time remote position.
• Five 8-hour workdays per week.
• Work hours between 8:30 am to 7:00 pm Central Time Zone.
• Coordinate outreach to unenrolled families.
• Track and document case status in the database.
• Communicate program information to families.
• Monitor member eligibility and update demographic information.
• Research support groups and member resources.
• Facilitate case closures.

Requirements

• 1 – 3 years of customer service experience in healthcare.
• High school diploma required; college degree preferred.
• Fluent in English and bi-lingual in Spanish.
• Call center experience strongly preferred.
• Insurance/payor experience preferred.
• Strong verbal and written communication skills.
• Problem-solving skills with a focus on root causes.
• Proficient in Outlook, Excel, PowerPoint, and Word.
• Self-motivated and willing to learn.
• Organized and able to prioritize tasks.
• Commitment to excellence in customer service.

Benefits

• 401K with company match.
• Medical and dental benefits.
• Long Term Disability.
• Paid Time Off.