Customer Success Manager - Remote

Overview

As a Customer Success Manager at Prodigal, you will be the primary advocate for our customers, driving their success throughout the customer lifecycle and ensuring an exceptional user experience.

In Short

• Own the entire customer journey from onboarding to relationship management.
• Build a deep understanding of customer motivations and desired outcomes.
• Drive growth and retention through strategic account management.
• Champion the customer voice within the organization.
• Foster collaboration across various teams to enhance customer experience.
• Set clear expectations and manage customer relationships effectively.
• Utilize data-driven insights to improve customer engagement.
• Assist in renewals and identify expansion opportunities.

Requirements

• Minimum of 4 years in a customer-facing role, preferably in Customer Success.
• Ability to navigate ambiguity in problem statements.
• Self-motivated with innovative ideas for customer loyalty.
• Excellent interpersonal skills and relationship-building ability.
• Strategic mindset with confidence in client interactions.
• Collaborative and effective across teams and functions.
• Natural problem-solver with a curious mindset.

Benefits

• Experience in the innovative field of GenAI.
• Opportunity to learn from a world-class team.
• Continuous education support for personal and professional growth.
• Office meals provided.
• Health insurance for you and your family.
• Flexible work schedule to enhance productivity.
• Generous leave policy with no cap on vacation.
• Engagement in recreation and team activities.