Bilingual Customer Support Representative (French Speaking) - Remote

Overview

We’re looking for a Customer Support Representative (CSR) to join our global customer support team. In this role, you'll leverage your technical problem-solving and people skills to provide first-contact resolutions, enabling clients to confidently use and advocate for Procore's platform.

In Short

• Deliver best-in-class customer experiences by managing cases through phone, chat, and email inquiries.
• Troubleshoot technical issues and find answers through established resources.
• Maintain a thorough understanding of Procore’s business model and technologies.
• Meet and exceed key performance indicators (KPIs).
• Collaborate with Procore teams to resolve complex customer issues.
• Ensure accurate documentation and data security.
• Build and maintain warm working relationships.
• Adhere to Procore’s culture and values in every interaction.

Requirements

• Fluent English and French speaker.
• 1+ years of experience in a contact center or technical support environment.
• Excellent communication skills to handle client inquiries.
• Eagerness to learn quickly and adapt to changes.
• Strong multitasking skills while providing extraordinary client experiences.
• Critical thinking skills for assessing and providing solutions.
• Reliable self-starter with excellent attendance.
• High School Diploma or GED required.

Benefits

• Generous paid time off.
• Healthcare coverage.
• Career enrichment and development programs.
• Competitive and fair compensation.
• Opportunities for long-term career growth.
• Inclusive and diverse work environment.