Customer Service Engineer with Focus on IT Technology (m/f/d) - Remote

Overview

The Customer Service Engineer will be the first point of contact for customers, helping to ensure that our software runs smoothly and addressing issues effectively. This role involves close teamwork and direct influence on the quality of our solutions.

In Short

• Act as the first point of contact for customers.
• Ensure smooth operation of software and resolve issues.
• Analyze logs and customer systems to identify problems.
• Prioritize incidents and ensure sustainable resolutions.
• Provide support through customer portal and ticket management.
• Collaborate with development and cloud teams to improve solutions.
• Document solutions and insights for knowledge sharing.
• Flexible working hours and home office options available.
• Engage in personal and professional development opportunities.
• Participate in team events and maintain a respectful team culture.

Requirements

• Completed vocational training or degree in IT.
• Practical experience in IT support or customer service.
• Knowledge of Windows Server and Microsoft SQL Server.
• Strong problem-solving skills and customer orientation.
• Excellent communication skills in German and good English proficiency.

Benefits

• Flexible working models including home office and workation.
• Opportunities for personal and professional development.
• Open communication and team spirit.
• Supportive onboarding process and employee assistance services.
• Retirement benefits and other employee perks.