Customer Service Engineer - Remote

Overview

We are seeking enthusiastic Customer Service Engineers to provide exceptional support to our global client base, working in a forward-thinking and diverse team.

In Short

• Provide technical support across Location Intelligence product lines.
• Act as the first point of contact for clients.
• Build strong relationships with internal stakeholders and customers.
• Resolve Incidents and Service Requests efficiently.
• Escalate tickets to wider teams when necessary.
• Work independently and collaboratively in a team.
• Possess strong communication skills in both technical and non-technical language.
• Full-time role with flexible working arrangements.
• Competitive salary and benefits package.
• Opportunity to learn new products and technologies.

Requirements

• Experience in a high-pressure customer service role.
• Understanding of the ITIL framework.
• Experience in a Tier 1 Helpdesk/service-based role.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Driven approach to meet process and SLA requirements.

Benefits

• Medical and Dental Coverage.
• 401(K) plan.
• 15 days off, increasing to 25 over time.
• Employee Assistance Program.
• Competitive salary.