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Senior Service Enablement Analyst - Remote

Posted 2 days ago
All others
Full Time
Worldwide
65000 - 80000/year

Overview

The Service Excellence team is seeking a highly motivated and engaged Service Enablement Analyst who will help equip our Service teams with innovative tools to deliver exceptional live service.

In Short

  • Support Member Services and Broker Services with innovative tools.
  • Facilitate implementation and adoption of technologies.
  • Develop strategies to scale new technologies across Service.
  • Build AI-enabled live service capabilities.
  • Deliver insights on technology adoption and service trends.
  • Oversee member and broker chat execution.
  • Lead projects to improve service efficiency.
  • Collaborate with leaders at all levels.
  • Manage multiple projects simultaneously.
  • Demonstrate empathy and creativity in service commitments.

Requirements

  • Experience managing projects and driving accountability.
  • Ability to interpret data for actionable insights.
  • Strong collaboration and communication skills.
  • Direct leadership experience preferred.
  • Bachelor’s degree preferred.

Benefits

  • Competitive salary range.
  • Support for personal passions and development.
  • Equitable work environment.
  • Commitment to diversity and inclusion.
  • Opportunity to work in a passionate team.

P.U

Privilege Underwriters

Privilege Underwriters, also known as PURE Insurance, is a property and casualty insurance company that caters exclusively to financially successful individuals and families. The company focuses on providing an exceptional experience by alleviating stress and resolving challenges in the insurance process. With a commitment to fostering an equitable and supportive work environment, PURE Insurance values the development and success of its team members. The organization is made up of empathetic and passionate individuals who take pride in their work and achievements. PURE encourages its employees to pursue personal passions and offers resources to help them succeed, creating a culture of collaboration and innovation.

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