Support Engineer - Remote

Overview

Prelim is looking for a Support Engineer to join our (small, but growing!) team. In this role, you’ll help banks worldwide leverage our digital account opening platform, ensuring a seamless experience for both customers and internal users.

In Short

• Join a growing team as a Support Engineer.
• Help banks leverage a digital account opening platform.
• Ensure a seamless experience for customers and internal users.
• Work in a fast-paced remote startup environment.
• Passionate about customer success.
• Enjoy solving complex technical problems.
• Collaborate with a small team.
• Opportunity to grow within the company.
• Contribute to improving banking access.
• Engage with users worldwide.

Requirements

• Experience in customer support or technical support.
• Strong problem-solving skills.
• Ability to work in a remote environment.
• Excellent communication skills.
• Familiarity with digital banking solutions.
• Ability to work under pressure.
• Team player with a positive attitude.
• Willingness to learn and adapt.
• Technical background is a plus.
• Passion for customer success.

Benefits

• Work remotely from anywhere.
• Flexible working hours.
• Opportunity for professional growth.
• Collaborative team environment.
• Impactful work in the banking sector.
• Supportive company culture.
• Access to training and resources.
• Competitive salary and benefits.
• Work-life balance.
• Engagement with a diverse user base.