Junior Renewals Coordinator - Remote

Overview

Portnox is fast-growing VC-backed cybersecurity company market selling a must-have product. Portnox offers cloud-native zero trust access control and cybersecurity essentials that enable agile, resource-constrained IT teams to proactively address today’s most pressing security challenges. By eliminating the need for any on-premises footprint common among traditional information security systems, Portnox allows companies—no matter their size, geo-distribution, or networking architecture—to deploy, scale, enforce and maintain these critical zero trust security policies with unprecedented ease.

In Short

• Act as the primary point of contact for customers regarding renewals and related inquiries.
• Coordinate between different customers, organizations, and partners to ensure timely and successful renewals.
• Work to meet or exceed assigned targets and quotas for renewals.
• Resolve customer issues efficiently and effectively, ensuring high satisfaction levels.
• Maintain accurate records and update customer data in Salesforce (Salesforce knowledge is preferred).
• Collaborate with various internal teams to ensure seamless renewal processes.
• Adapt to varying customer needs and workflows with flexibility.
• Work within the Israeli timezone and communicate effectively with global teams and customers.

Requirements

• High proficiency in English and Hebrew (both written and spoken) is a must.
• Previous experience in a customer-facing role is preferred, though not required.
• Familiarity with Salesforce or similar CRM platforms is an advantage.
• Ability to work independently and as part of a team.
• Strong problem-solving skills with a customer-first mindset.
• Comfortable working with multiple nationalities in a diverse, multicultural environment.
• Strong attention to detail and the ability to manage multiple tasks simultaneously.

Benefits

• Opportunity to make a significant impact on the operations of the company.
• Collaborative and dynamic work environment with opportunities for professional growth and development.
• Competitive compensation and benefits package.
• 100% remote