Software Implementation Consultant (Senior Living) - Remote

Overview

The Software Implementation Consultant at PointClickCare plays a crucial role in liaising with customers to implement best practices within Long-Term and Post-Acute Care settings, ensuring optimized business outcomes through effective communication and collaboration.

In Short

• Act as the principal liaison for software implementation projects.
• Conduct detailed business discovery and drive delivery approaches.
• Establish strong customer relationships through effective communication.
• Partner with internal stakeholders to create implementation plans.
• Proactively identify and communicate project issues and risks.
• Support customer change management strategies for user readiness.
• Document new professional services offerings.
• Maintain expertise in multiple product offerings.
• Travel to customer sites for meetings and presentations as needed.
• Work independently and prioritize tasks effectively.

Requirements

• Post-secondary education in a technology-related field preferred.
• Excellent communication, organizational, and collaboration skills.
• Consulting experience in a software organization.
• Experience in project management and workflow analysis.
• Ability to take accountability and deliver on commitments.
• Quick learner of new concepts and technologies.
• Self-starter with a flexible approach to client insights.
• Ability to thrive in a complex team environment.
• Results-oriented with strong problem-solving skills.
• 4+ years in a software implementation role.

Benefits

• Opportunity to work in a leading healthcare technology company.
• Dynamic and vibrant work culture.
• Career advancement opportunities.
• Engaging in meaningful work that impacts healthcare.
• Supportive team environment with strong colleague relationships.