Telehealth Intake Coordinator - Remote

Overview

As a Telehealth Intake Coordinator at Planned Parenthood of Greater New York, you will provide crucial support in managing patient flow through the telehealth platform, ensuring effective communication and coordination between patients and providers.

In Short

• Coordinate patient appointments and correspondence for telehealth services.
• Record patient and provider information following established protocols.
• Advocate for patients to enhance their experience.
• Establish effective relationships with patients and providers.
• Provide support related to telehealth processes and services.
• Manage on-demand patient flow and triage.
• Communicate effectively with the telehealth team for patient visits.
• Confirm appointments and assist with registration.

Requirements

• High School Diploma or GED.
• Experience in a fast-paced, high-stress environment, preferably in healthcare.
• Strong customer service skills.
• Excellent computer and phone skills.
• Commitment to understanding racial equity issues.
• Availability to work Monday-Saturday.

Benefits

• Opportunity to work in a mission-driven organization.
• Engagement in meaningful work that impacts community health.
• Professional development opportunities.