Customer Success Manager - Remote

Overview

The Customer Success area aims to provide the best experience for our clients, elevating satisfaction and focusing on the strategy and how Pismo aggregates value for the customer.

In Short

• Build long-term strategic relationships with key stakeholders in your portfolio.
• Serve as the primary point of contact for your assigned accounts.
• Develop a deep understanding of the customer’s business and industry.
• Work closely with customers to create and execute a successful plan.
• Act as a customer advocate within the company.
• Ensure timely resolution of customer issues.
• Manage and follow up on client’s KPIs.
• Analyze clients’ data for strategic decisions.
• Provide education and resources to customers.
• Conduct regular check-ins with customers.

Requirements

• Fluency in written and spoken English.
• 8+ years of professional experience in Customer Success or similar roles.
• Program management capability.
• Structured and critical thinking with a focus on strategy and results.
• Detail-oriented with strong analytical, writing, and communication skills.
• Ability to develop strong relationships at C-level of enterprise companies.
• Track record of high customer satisfaction.
• Experience working with a full lifecycle of customer success.

Benefits

• Remote work.
• Flexible hours.
• Meal & Food vouchers.
• Remote work financial support.
• Life Insurance.
• Medical and Dental.
• Child care benefit: daycare.
• Private Pension (2x1).
• Support for studying languages.
• Performance Incentive Plan.